Contract Cloud Archives


Privacy Policy

Contract Cloud Privacy


Protecting your, your clients’, customers’, or any other party’s (collectively “you”) personal information interacting with Contract Cloud is important to us. This Privacy Policy applies to the products and services of Contract Cloud, Inc. (“Contract Cloud,” “we,” “us,” or “our” for the rest of this agreement) on all platforms and mediums (including the website, our mobile website, apps, application program interface(s) (“API”), emails, and agreements generated using Contract Cloud). By using Contract Cloud, you consent to this Policy.

What Information Does Contract Cloud Collect About Me?

The information Contract Cloud collects about you falls into one of two categories, personally identifiable or non-personally identifiable.

Personally Identifiable Information. When registering for Contract Cloud, creating agreements through the Contract Cloud platform, recording agreements that have been sent to you, and sending your own agreements, you may provide us with personal information that is linked to you specifically (“Personally Identifiable Information”). This can include:

  • Personal contact information (name, email address)
  • Professional information (company name, position/title)
  • User names
  • Agreement-related data (for example, the agreement scripts that you create or that are created based upon your instruction)
  • Your image or likeness
  • Your voice
  • Your location and time you were at that location

Non-Personally Identifiable Information. We may also collect the following data that is not linked to you specifically:

  • Traffic Data. We use a number of internal and third-party tools to recognize visitor data like IP addresses, browser settings and operating systems. We track how often web pages and videos are viewed and the sources of our traffic. We employ Google Analytics Demographic and Interest Reporting, in which Google provides us with general demographic information (like age, gender and affinity categories) about visitors to our website. You can opt out of Google sharing this information at
  • Email Effectiveness Data. We may collect aggregated data about how often the emails we send out are opened and any links in them are clicked.
  • Cookie Data. We may use cookies, which are small pieces of data we place on visitors’ computers to track the web pages they visit before and after coming to Contract Cloud’s website. We may also use cookies to track the pages they view and the links they click on within Contract Cloud’s website.
  • App Referral and Download Data. We may use internal and third-party tools to determine which sites or emails referred visitors to download the Contract Cloud mobile application.
  • In-App and API Behavior. We may use internal and third-party tools to gather information about users’ behavior inside our mobile application and/or API, such as how much time users spend in the product as well as the frequency and duration with which they use particular features and view particular screens.

How Does Contract Cloud Use and Share My Information?

We use the information we collect from you to communicate with you, provide you with our services, and improve those services. For example, we may use your email address to send you copies of agreements you create through Contract Cloud and promote our and our partners’ services. We may analyze our users’ agreement-related data for purposes like refining the content of our services.

As part of Contract Cloud’s core functionality, the information you include in a Contract Cloud agreement or recording, including Personally Identifiable Information, is not shared with anyone unless you explicitly grant permission for that information to be shared. So please be careful in choosing who you share your Contract Cloud content or agreements with, or otherwise demonstrate the services of your Contract Cloud account. Contract Cloud does not verify the identity of recipients to whom you instruct your Contract Cloud information to be shared. See our Terms of Use for more information.

Contract Cloud will not share your Personally Identifiable Information with third parties for the purpose of marketing their products without your prior consent. For example, we do not sell our email lists. But, we may share your Personally Identifiable Information with companies that provide us with support services (like our email providers) or that help us analyze or market our own products and services. We share this information only if these companies require such information to perform their functions. We do not authorize these companies to use your Personally Identifiable Information for any other purpose.

Contract Cloud will share your Personally Identifiable Information with the appropriate authorities if we believe in good faith that doing so is required by law or court order, to protect our rights or property, or to protect the safety of our users or the public. Additionally, if Contract Cloud or substantially all of Contract Cloud’s assets are acquired, or if Contract Cloud goes out of business or enters bankruptcy, user information, including Personally Identifiable Information, may be one of the assets that is transferred to or acquired by a third party.

As for non-Personally Identifiable Information, which is not linked to you specifically, we may share it with third parties for various purposes. For example, we may share information with third parties about the number of registered users and unique visitors to our website, or about the types of Contract Cloud forms that are most often used.

Can I Opt Out of Contract Cloud Using My Personally Identifiable Information?

We can’t provide you with our key services without you providing us with some Personally Identifiable Information.

Can I Opt Out of Emails from Contract Cloud?

You can opt out of certain types of emails from Contract Cloud while maintaining an active Contract Cloud account. We send four types of emails:

  1. Contract Cloud promotional emails. These are emails Contract Cloud might send you from time to time alerting you to new features and other news about Contract Cloud. You can opt out of these emails by clicking on the unsubscribe link in the email.
  2. Partner promotional emails. These are emails that Contract Cloud might send you occasionally on behalf of our partners promoting their services. You may opt out of these emails by clicking on the unsubscribe link in the email.
  3. System messages. These are emails that are delivered to you as part of Contract Cloud’s core functionality. For example, we may email you to alert you that you have been asked to sign an agreement. While you may be able to configure the frequency of system messages through your personal settings, you may not opt out of system messages completely except by deactivating your account. See “How Do I Deactivate My Account?” below. Even if you deactivate your account, if a Contract Cloud user sends an agreement or account activation request to your email address, you will receive that request as an email from Contract Cloud on that user’s behalf.
  4. Legal notices. These are emails Shake may send you from time to time to notify you of changes in our Terms of Use, this Privacy Policy, or products and services that affect your legal rights and obligations. You may opt out of these emails by clicking on the unsubscribe link in the email, but please note that these legal notices will still govern your use of Shake.

Is My Information Secure?

We strive to maintain the safety of your information. For example, your information is transmitted via Secure Socket Layer (SSL) technology and access to your account information requires a password. You must keep your password confidential. Contract Cloud is HIPAA compliant. You can read more about security level details here.

Contract Cloud is hosted on Amazon Web Services (AWS). AWS uses world-class, state-of-the art security measures. More details about AWS security are available at

Unfortunately, no internet-based service is completely secure. We cannot guarantee that any confidential or Personally Identifiable Information you share while using Contract Cloud is completely impenetrable. We assume no responsibility for unauthorized access to your information.

How Do I Deactivate My Account?

Should you ever decide to deactivate your Contract Cloud account, you may do so by emailing us at Upon deactivation, you will no longer be able to access your account, including any pending or completed agreements. Your information and data will remain on Contract Cloud’s secure servers.

Deactivating your account will not affect the status of any agreements or agreement offers that you have created or recorded on Contract Cloud. See our Terms of Service for more information.

Our Policy Towards Children

Per our Terms of Service, Contract Cloud is intended only for users 18 and above. Contract Cloud does not knowingly collect Personally Identifiable Information from people under the age of 18. If you are under 18, please do not provide us with any Personally Identifiable Information. If we learn that we have collected Personally Identifiable Information from a person under 18, we will take steps to promptly delete the information.

Changes to this Privacy Policy

Contract Cloud will occasionally update this Privacy Policy and modify the “Updated” date. We encourage you to check this page regularly for revisions.

Terms of Service

Please also visit Contract Cloud’s Terms of Service establishing the terms, disclaimers and limitations of liability governing your use of Contract Cloud.

Contacting Us

If you have any questions about our privacy policy or practices you can contact us at

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Terms of Use

Contract Cloud Terms of Use


Terms of Use

Effective date: January 1, 2015.

Welcome to Contract Cloud! Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at

These Terms of Use (the “Terms”) are a binding contract between you and Contract Cloud, Inc. (“Contract Cloud,” “we” and “us”).   You must agree to and accept all of the Terms, or you don’t have the right to use the Services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the website, by sending you an email, and/or by some other means.

If you do not agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

What about my privacy?

Contract Cloud takes the privacy of its users very seriously. For the current Contract Cloud Privacy Policy, please click here.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at

What are the basics of using Contract Cloud?

You represent and warrant that you are of legal age to form a binding contract. If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).

You will only use the Services in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you are not authorized to use the Services. We cannot and will not be responsible for your using the Services in a way that breaks the law.

You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.

What are some important restrictions on my use of the Services?

When you are recording an individual, you must obtain a verifiable, recorded consent to the video recording of such individual BEFORE you proceed to recording their consent to the contract and other matters.

Your use of the Services is subject to the following additional restrictions:

You represent, warrant, and agree that you will not contribute any Customer Content (defined below) or otherwise use the Services or interact with the Services in a manner that:

  • Infringes or violates the intellectual property rights or any other rights of anyone else (including Contract Cloud);
  • Violates any law or regulation, including any applicable export control laws;
  • Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
  • Jeopardizes the security of your Contract Cloud account or anyone else’s (such as allowing someone else to log in to the Services as you);
  • Attempts, in any manner, to obtain the password, account, or other security information from any other user;
  • Violates the security of any computer network, or cracks any passwords or security encryption codes;
  • Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
  • “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Cloud Contract Content (through use of manual or automated means);
  • Copies or stores any significant portion of the Cloud Contract Content;
  • Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

What are my rights in Contract Cloud?

Contract Cloud will obtain and process content/data provided by or on behalf of you, including video recordings made by you using the App (“Customer Content”) only to perform its obligations under this Agreement. You shall (and you hereby represent and warrant that you do) have and retain all right, title and interest (including, without limitation, sole ownership of) all Customer Content on the Services and the intellectual property rights with respect to that Customer Content. If Contract Cloud receives any notice or claim that any Customer Content, or activities hereunder with respect to any Customer Content, may infringe or violate rights of a third party (a “Claim”), Contract Cloud may (but is not required to) suspend activity hereunder with respect to that Customer Content and you will indemnify Contract Cloud from all liability, damages, settlements, attorney fees and other costs and expenses in connection with any such Claim, as incurred.   As between Contract Cloud and you, you own all right, title and interest in and to the Customer Content.

You understand that Contract Cloud owns the Services and any materials displayed or performed or available on or through the Services (excluding the Customer Content) (the “Contract Cloud Content”). The Contract Cloud Content is protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Contract Cloud Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Contract Cloud Content, (i) without the prior consent of Contract Cloud or (ii) in a way that violates someone else’s (including Contract Cloud’s) rights. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.

The Services may allow you to copy or download certain Contract Cloud Content; please remember that just because this functionality exists, doesn’t mean that all the restrictions above don’t apply – they do!

Do I have to grant any licenses to Contract Cloud or to other users?

In order for us to provide you with the Services, you grant us certain rights in the Customer Content. Please note that all of the following licenses are subject to our Privacy Policy [insert link] to the extent they relate to Customer Content that is also personally-identifiable information. For all Customer Content, you hereby grant Contract Cloud a license to translate, modify (for technical purposes, for example making sure your content is viewable on an iPhone as well as a computer) and reproduce and otherwise act with respect to such Customer Content, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in Customer Content is not affected.

You also grant Contract Cloud a license to display, perform, and distribute your Customer Content for the sole purpose of making that Customer Content accessible to you and other authorized users of your account and providing the Services necessary to do so. You agree that the licenses you grant are royalty-free, perpetual, irrevocable, and worldwide.

Finally, you understand and agree that Contract Cloud, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your Customer Content to conform and adapt such Customer Content to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

Who is responsible for what I see and do on the Services?

You are responsible for all Customer Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.

Will Contract Cloud ever change the Services?

We are always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. Similarly, we reserve the right to remove any Customer Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Customer Content in violation of these Terms), in our sole discretion, and without notice.

Contract Cloud is also to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms.   Contract Cloud has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in destruction of any Customer Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important Customer Content you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of Contract Cloud.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

I use the Contract Cloud App available via the Apple App Store – should I know anything about that?

These Terms apply to your use of all the Services, including the iPhone, iPad Touch, and iPad applications available via the Apple, Inc. (“Apple”) App Store (the “Application”), but the following additional terms also apply to the Application:

  • Both you and Contract Cloud acknowledge that the Terms are concluded between you and Contract Cloud only, and not with Apple, and that Apple is not responsible for the Application or any content therein;
  • The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms as they are applicable to the Services;
  • You will only use the Application in connection with an Apple device that you own or control;
  • You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
  • In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
  • You acknowledge and agree that Contract Cloud, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application;
  • You acknowledge and agree that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, Contract Cloud, and not Apple, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
  • You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
  • Both you and Contract Cloud acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
  • Both you and Contract Cloud acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third party beneficiary hereof.

What else do I need to know?

Warranty Disclaimer. Neither Contract Cloud nor its licensors or suppliers makes any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. THE SERVICES AND CONTENT ARE PROVIDED BY CONTRACT CLOUD (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.


Indemnity. To the fullest extent allowed by applicable law, You agree to indemnify and hold Contract Cloud, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Contract Cloud’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law; Arbitration. These Terms are governed by and will be construed under the laws of the State of California, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in Los Angeles County, California, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in, respectively, Los Angeles County, California, or the Southern District of California.

Miscellaneous. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Contract Cloud, and you do not have any authority of any kind to bind Contract Cloud in any respect whatsoever. Except as expressly set forth in the section above regarding the Apple Application, you and Contract Cloud agree there are no third party beneficiaries intended under these Terms.

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